Client FAQs

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Q: What security measures does Coast have in place to protect personal and confidential information?
A: We have strict internal protocols in place that ensure student and client documentation is protected from the moment it is entrusted to us until the moment it is destroyed and disposed of in accordance with information security best practices and client contract requirements. Our facilities feature extensive physical security, including biometric locks and work areas with access restricted to just employees who are assigned to that collection program. All workstations require employee-specific user IDs and strong passwords, which are changed at regular intervals. Cell phones and digital music players are not permitted at any time on our premises, which further protect the highly sensitive information we work with. All employee orientations include our privacy policy, which they must abide by at all times.
Q: How does Coast locate hard-to-find consumers?
A: Coast has invested substantial company resources in cutting edge skip tracing tools for our collection teams. These tools give us an edge in locating student consumers efficiently which permits faster collection for our clients’ accounts. Our collection representatives utilize multiple state-of-the-art tools, all from their desks. Coast also uses batch processing for skip tracing accounts in large groups of accounts, when necessary.
  • Crisscross Name and Address
  • Multiple Phone Numbers including Cell Phones
  • Full Credit Bureau Report
  • Crisscross References, Relatives, Nearbys and Affiliates
  • Property Search
  • Professional Organizations Search
  • Media Research
  • Additional Client Media Requested
  • Job search, using proprietary place of employment locators
  • Internet Social Media and Database Searches

As part of our standard reporting, we provide a list of any updated addresses, phone numbers, or other demographic information that we find during the skip tracing process. We provide this information update on a monthly basis with our other standard reports. This report can be provided either electronically on in hard copy.

Q: What experience does Coast Professional have recovering educational receivables?
A: Coast Professional has served the collections industry for more than forty years, and we have decades of experience collecting campus-based educational and university loans. We are the vendor of choice for more than 200 colleges, universities, and guaranty agencies across the nation. We have been a leading vendor to the United States Department of Education for more than 10 years, outperforming other agencies on this contract. In fact, Coast is only one of two contractors to have achieved a perfect 100 CPCS score for four consecutive quarters for the Department.
Q: What experience does Coast Professional have recovering government receivables?
A: We successfully collect for over 200 clients, including government agencies and the United States Department of Education. Our executive team alone has more than a century of combined experience in collections.
Q: Why is it important to use a compliant collection agency?
A: Using an agency that is ACA Compliant and that adheres to all local, state, and federal regulations governing the collection industry will protect your institution from lofty fines associated with illegal practices, as well as from potential lawsuits from consumers. Most of all, by working with an agency committed to the highest ethical practices, your institution will protect its reputation with the public.
Q: Where is Coast Professional licensed to collect?
A: Coast Professional, Inc. is licensed and bonded to do business in all states and jurisdictions that have licensing requirements.
Q: What professional organizations does Coast Professional belong to?
A: We currently belong to the following organizations:
  • Association of Credit and Collection Professionals (ACA International)
  • Alabama Association of College and University Business Officers (AACUBO)
  • Coalition of Higher Education and Assistance Organizations (COHEAO)
  • East Coast Higher Education Assistance Organization (ECHEAO)
  • Educational Accounts Receivable Management Association (EARMA)
  • Florida Association of Bursars and Student Accounting Administrators (FABSAA)
  • Higher Education Assistance Receivables Organization (HEARO)
  • Kentucky Association of Student Receivable Officers (KASRO)
  • Minnesota Collections Network for Student Loans/Receivables
  • National Association of College and University Business Officers (NACUBO)
  • National Council of Higher Education Resources (NCHER)
  • New York State Organization of Bursars and Business Administrators (NYSOBBA)
  • Oklahoma Association of College and University Business Officers (OACUBO)
  • Ontario Systems Higher Education Vendors’ Conference
  • Pacific Western Student Financial Services Association (PAC WEST SFS)
  • Professional Development Group (PDG)
  • Texas Bursars for Universities and Colleges (TEXAS BUC$)
  • Utah Association of Student Loan Administrators (UASLA)
  • Western Student Financial Services (WSFS, formerly PAC 10)
Q: What is Coast Professional’s collections approach?
A: Our Mission is to preserve the integrity and reputation of the institutions we serve throughout the collection process. We increase our clients’ profitability by helping consumers address their obligations while enhancing their future financial opportunities. We are dedicated to delivering superior customer service to both our clients and their students, and maintaining our status as experts in the field of education receivables.
Q: How experienced are Coast Professional’s employees in the education receivables industry?
A: Our seasoned staff has an in-depth understanding of various federal loan programs, institutional loan programs, tuition collection procedures, loan rehabilitation, consumer’s rights and responsibilities, legal remedies, and campus based sundry receivables. Prior to commencing any collection activity, all employees must pass the FDCPA regulations test developed by ACA International. Our management team has a combined total of more than 150 years of experience in the collection industry. We hire the brightest minds who contribute years of experience and understanding to our firm.
Q: What forms of payment does Coast accept?
A: Coast Professional has the ability to accept payments via the following:
  • ACH / check-by-phone
  • Credit Cards (Visa, MasterCard, American Express, ATM Debit, Etc.)
  • Cashier’s Checks
  • Personal Checks
  • Third-Party Checks
  • Wire Transfers
  • Western Union
  • Online payments(via check or credit card)
Q: How does Coast collect on low-balance accounts vs. high-balance accounts?
A: Coast Professional’s debt management counselors maintain a desk load of 400 to 700 accounts, with balances ranging from $30.00 to over $30,000.00. All accounts are worked diligently from day one. All accounts referred to us for collection receive our extensive collection efforts, regardless of balance.
Q: Does Coast litigate accounts?
A: Coast Professional understands that litigation is sometimes a necessary tool in the process of collections. Our legal department is very knowledgeable in the student loan programs and debt litigation process. The decision to file suit is usually made when the consumer has the ability to pay but refuses to do so, and all other collection attempts have failed. Once the decision has been made to take legal action, we perform a full asset investigation to assess the consumer’s true financial status. If a debt management counselor determines that the account meets the criteria for litigation, and the collection manager deems the account suit-worthy, our legal department submits a request for a suit authorization to our client. Once our client approves the suit authorization, we pursue legal action on behalf of our client. Coast Professional works closely with our attorney and clients to ensure that the most expeditious and cost-effective judicial remedies are used to satisfy every judgment.