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Third-Party Collections: Our Specialty
We specialize in the collections industry, and our focus is unwavering. Coast Professional is committed to providing every client with a tailored and sophisticated collection program that surpasses expectation.
Knowledge Gained Through Experience
Coast’s management team has over a century of combined experience in the receivable industry. Our administrative staff has over 75 years of experience and professional expertise in this field. In addition, our seasoned staff of licensed certified collectors is trained, mentored, and tested in government receivables, Federal Perkins/NDSL Loans, institutional accounts, tuition accounts, and other higher education debts.
Compliance is Key
Coast is compliant with the Federal Information Security Management Act (FISMA) NIST 800-53 Rev4, which is required of all Department of Education vendors, maintain a current Authority to Operate (ATO). Our financial transactions are fully PCI-DSS Level 1 compliant. On an annual basis, we undergo an independent third-party assessment and an annual self-assessment. Coast maintains full compliance with these regulations, and we have an exemplary 16 years with no findings in any of our annual audits.
Real-Time Access to Accounts
Our clients enjoy real-time access to their accounts through our secure web portal, through which they can view their placed accounts for payment activity, account history, and representative notes. Clients may also run real-time reports and review up-to-the-moment statistics, all while on a secured network connection. In order to ensure a protected connection into our database, we maintain multiple layers of security including firewalls, restricted IP protocols, specific client user IDs, and passwords that are regularly updated and monitored.
Dedicated to Integrity
Because collecting defaulted government education receivables requires a unique approach, we realize our clients are concerned with the recovery of delinquent debts as well as the care their account holders receive. While Coast collectors use their best efforts to effectively collect all accounts referred by the client, our collectors do not, under any circumstances, use threats, intimidation, harassment, or violate any Federal Trade Commission (FTC) guidelines.
Calls to Coast
We strive to provide excellent communication and an ongoing exchange of ideas between our teams and our clients, as evidenced by quarterly webinar training sessions, email addresses that go straight to the owners of our firm, and our policy of always having a live person answer our lines, with no automated systems to navigate through our phone systems. We provide key tools to enhance contact including email, telephone, facsimile, and real-time access to our collection system.
Secure and Safe
Coast understands the importance of safeguarding your institution’s consumer information in order to comply with the Family Education Rights and Privacy Act (FERPA), the Gramm-Leach-Bliley Act (GLBA or Safeguard), and the Red Flag Rules. Coast currently uses Secured Socket Layer (SSL) protocol, restricted IP protocols, and multiple firewalls to protect our clients’ information. We ensure that consumer information from our consumer-access website is transmitted safely and securely. Clients may access accounts through the Client Portal on FACSWeb which is secured via SSL. Clients are assigned unique user IDs and passwords that are regularly monitored and updated.